Agentic AI in CX Summit
Intelligent Agents. Human Experiences.
An exclusive executive summit aboard a pillarless Clearview glass vessel on Sydney Harbour — bridging the gap between AI pilots and production-grade, secure agent workflows.
From AI pilots to production-grade agent workflows.
The Agentic AI in CX Summit moves past broad technology overviews to focus strictly on how organisations can build, govern, and integrate autonomous agent networks safely. In an era where customer experience is undergoing an unprecedented paradigm shift, this summit provides a high-impact, time-efficient platform for senior leaders to dismantle organisational silos.
We bridge the gap between AI pilots and production-grade, secure workflows. Hosted on the premium, pillarless Clearview glass vessel on Sydney Harbour, this exclusive summit delivers a unique "moving sanctuary" environment, ensuring your networking and learning are free from the distractions of traditional hotel ballrooms.
Trusted by the world's leading CX platforms
Five conversations defining the year ahead
Orchestrating Multi-Agent Networks
Designing and managing autonomous AI agents that can securely execute end-to-end customer workflows across different business departments.
The New Customer Trust Layer
Building reliable guardrails, data privacy protections, and human-in-the-loop escalation models to prevent automated AI hallucinations.
Real-Time Data Pipelines
Integrating fragmented legacy systems and customer data platforms to give autonomous agents a clean, unified view of the customer.
The Hybrid Workforce Model
Redesigning workflows so live agents work smoothly alongside autonomous digital agents while focusing on empathy and high-value problem-solving.
Measuring Autonomous Performance
Moving past basic response metrics to track the commercial impact of Agentic AI on customer retention, operational costs, and total resolution speed.
Define the Future of Agentic AI with Australia's CX Elite.
For your team, this structure delivers an unparalleled return on investment. To protect the schedule constraints of our senior decision-makers, we have split the day into two separate, high-impact four-hour rounds (9:00 AM–1:00 PM and 1:00 PM–5:00 PM).
Your sponsorship covers both rounds. This means you present your technology and lead discussions across both cohorts, doubling your qualified pipeline and allowing you to meet two entirely distinct groups of customers in a single day. By securing a sponsorship aboard this luxury vessel, you are purchasing 4 hours of captive, uninterruptible access to Australia's leading CX decision-makers in an environment designed for high-trust engagement.
Past Event Series Attendee Organisations Include…
- Commonwealth Bank (CBA)
- Telstra
- NAB
- Westpac
- Insurance Australia Group (IAG)
- Woolworths Group
- Coles Group
- Optus
- Qantas
- Australia Post
- Origin Energy
- EnergyAustralia
- Medibank
- Bupa Australia
- Macquarie Group
- BHP
- Rio Tinto
- Wesfarmers
- Suncorp
- Australian Taxation Office
- Bank of New Zealand
- TSB Bank
- AA Insurance
- Tower Insurance
- Chubb Insurance
- Fidelity Life Assurance
- Fisher Funds Management
- Kiwibank
- Rothbury Insurance Brokers
- AIA
- Australian Government Dept. of Health
- Department of the Premier and Cabinet
- Department of Internal Affairs
- Ministry of Business Innovation and Employment
- New Zealand Police
- Kainga Ora
- National Disability Insurance Agency
- Australian Capital Territory Government
- Access Canberra
- Transport Accident Commission
- New Zealand Transport Agency
- South Australia Power Networks
- Yarra Valley Water
- Watercare Services
- Genesis Energy
- Unison Networks
- Coliban Water
- Melbourne Water
- And many more...
Sydney Harbour Cruise
Luxury Clearview Glass Boat
An exclusive, pillarless 360° glass vessel offering a unique "moving sanctuary" environment — free from the distractions of traditional hotel ballrooms.
